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FireplaceDoors.net Customer Service

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Thank you for visiting FireplaceDoors.net! Every day we help 100's of customers find the fireplace doors and fireplace accessories they need. With a selection of over 1000 fireplace door products, you are sure to find just the item you are looking for. We have been in the fireplace door business since 1998 and truly appreciate the opportunity to serve you today and hope that you'll keep shopping here at FireplaceDoors.net in the future!

Having trouble placing an order online? Have a question about a product? Want to check on the status of your FireplaceDoors.net order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product or answer any other questions you may have.

Toll free customer service number:
1(888)FPDOOR1
1-888-373-6671
Monday - Friday 9am - 5pm Pacific Time

We are in and out of the office all day long, so please leave a message and we will get back to you.

Customer service email:
admin@FireplaceDoors.net

Contact FireplaceDoors.net

1(888)FPDOOR1
1-888-373-6671
Monday - Friday 9am - 5pm Pacific Time

Email
admin@FireplaceDoors.net

Mail

FireplaceDoors.net
8115 Laborough Dr. #B
Bakersfield, CA 93311

Return Policy on all Non-custom Fireplace Doors Products

If you are not satisfied with your item within 14 days of the delivery date, please call our dedicated customer service at 1(888)FPDOOR1 and they will walk you through the return process. You will need to obtain a Return Authorization # (RA#) in order to obtain a credit on your order. Items will need to be shipped back to our manufacturers, so please do not ship to the address for FireplaceDoors.net. We will give you instructions on where to ship the item.

The returned product must be in new and unused condition and in the original packaging. Please include any documentation, parts and accessories to insure proper credit. "New and unused" means saleable condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has already been used.

Also, please be careful of the packaging for your return. If the package is returned to us in a damaged, unsaleable state, you will be responsible for the costs incurred to make it saleable.

Please be advised that the shipping charges will be subtracted from the invoice total when credited to your credit card. (The only time shipping charges are reimbursed is if the item is received damaged).

For items with free shipping, the outbound freight charge will be deducted from the total refund. (For fireplace doors, the shipping charge is $65) Many items have promotional (reduced) shipping charges. Therefore, the shipping cost on your bill may not reflect actual shipping costs.

Return shipping costs are the responsibility of the customer, unless the item is received damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 2 weeks (14 days) of the delivery of the item. If you have any questions about the restocking fee as it pertains to your order, please call us before we ship the product. Once the item leaves the warehouse we have incurred our cost and the manufacturer will not refund us for the freight charges.

There is a 20% restocking fee also subtracted from the credit unless the item is received in a damaged state.

CUSTOM ITEMS ARE NON-REFUNDABLE UNLESS THEY ARE RECEIVED DAMAGED.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at admin@FireplaceDoors.net or via telephone at 1(888)FPDOOR1.

Note: Shipping charges and custom fireplace doors cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your account.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. You will not be charged for costs associated with returning damaged merchandise.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at FireplaceDoors.net an enjoyable one, so please keep us informed on problems you encounter in order for us to correct them.

Credit and Return Time

Please give us some time to process your return/exchange. It takes 3-4 weeks for us to receive the returned or exchanged product, inspect and credit your account. You will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase. Shipping charges are non-refundable unless the item is received damaged.

Canceling Your Order

If you have placed an order and would like to cancel it, please call us at 1(888)FPDOOR1 within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped, but there is no guarantee that we will be able to stop it in time.

If you ordered a custom fireplace door and the manufacturer has already begun construction, they will not allow us to accept cancellations or returns on that item. Most of our custom manufacturers do not allow cancellations after 24 hours of placing the order. So please notify us immediately so we can catch them before they start making the item.

FireplaceDoors.net Privacy Policy

We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by FireplaceDoors.net. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase Fireplace Doors online and not have to give away your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.

100% secure shopping at FireplaceDoors.net - Trusted since 1998

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